Refund and Returns Policy

PinkyMinky’s Handmade & Original Shop sells items made by artist Jane Livesey from her home studio in West Didsbury, Manchester, UK. 

PinkMinky’s dolls are collector’s items, not intended for small children and babies. 

If An Item Is Lost/Damaged In Transit

Once an item has been posted, it is the responsibility of The Royal Mail or courier service. I will not take responsibility for these items as it is beyond my control. However, I retain all proof of postage for the items, and where possible, all things have a tracking number (tracking numbers are not available for certain countries). Please allow a reasonable time for the parcel to arrive, as Royal Mail states it may take up to 15 working days and longer for International orders.

    Refund Policy

      If you wish to return a product bought from Pinkyminky for any reason, your statutory rights as a consumer are not affected.

      If you are not satisfied with a product, please notify me within seven days of the delivery date and return the goods to: Pinkyminky’s Handmade and Original Shop, c/o Jane Livesey, 9 Warwick Avenue, West Didsbury, MANCHESTER, M20 2LL, UK. Items will be refunded or exchanged, providing that you do not use the thing; it is in the same re-sellable condition as when you first bought it, and you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. Dolls must be returned in their original box with all labels attached. Post and package costs are non-refundable, and I am not held responsible for returns that do not reach me.

      Any claim by you regarding any shortages and defects in the goods must be notified to me within seven days of the delivery date, stating the nature of the shortage/defect and quoting the invoice number; failure to notify me will deem you to have accepted the goods.

      Where you make a valid claim regarding any shortages or defects, and I am liable for the assertion, I will make up the shortages, replace the goods free of charge, or refund the price of the goods in question to you.

      In addition, for defective goods*, I will refund you reasonable costs incurred for postage of the goods but shall have no further liability to you. If you do not notify me accordingly, I shall have no liability for any defects, and you shall be bound to pay for the goods. Your statutory rights as a consumer are not affected.

      If you have any questions, please do not hesitate to contact me.

      *This does not include signs of wear on vintage elements or quirks of being handmade.